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Shipping and Returns
International Shipping Policies
 

DUTIES AND TAXES



As a customer making a purchase from Western Stage Props to
a country outside of The United States, you are considered an importer of goods
to the destination country where your merchandise will be arriving. You must
fully comply with the import laws of your destination country. Your order may
be subject to taxes, duties and additional fees imposed by the destination
country. Customers are 100% responsible for all fees and tariffs imposed by
customs agencies of other counties outside the USA. Western Stage Props does
not have any information about what types of fees will be charged or what the
costs will be. We recommend contacting the customs office of the destination
country to obtain the most accurate information regarding specific customs
policies and duties.  Unfortunately
Western Stage Props will not be able to refund any customs fees or duties on
returned items. For any additional questions concerning customs procedures please
contact your individual country’s government agency directly.



CUSTOMS DELAYS



Shipping estimates to international destinations provided by
our website assume normal customs processing time. Items can be delayed in
customs for a wide variety of reasons. We cannot predict how long your order
will take to clear customs, nor can we be held responsible for any orders that
become stuck in customs, or are rejected by customs. Orders rejected by customs
and returned to Western Stage Props are eligible for a refund of the retail
value of the goods returned. Items seized by customs and not returned to
Western Stage Props cannot be eligible for a refund.



FIRST CLASS MAIL



Many of our international customers select USPS First Class
International because it is the cheapest option. Please be warned that items
shipped by this method cannot be tracked and cannot be insured. We have had a
number of customers complain that orders shipped by this method have gotten
lost, or took an excessive amount of time to arrive at the destination. Western
Stage Props cannot be held responsible for First Class International packages
that become lost. If you are concerned that you might not receive your item on
time, we highly recommend selecting USPS Priority International, or one of our
FedEx international options.



RESTRICTED ITEMS



At Western Stage Props, we carry a full line of theatrical
and replica firearms and weaponry. Unfortunately, many of these items are
restricted from being shipped to international destinations. Blank-firing guns
and blank ammunition cannot be exported to any foreign country. Many of our
prop and replica guns are also forbidden to international destinations. Below
is an incomplete list of countries where some replica firearms are permitted:



GERMANY – Non-firing replicas of pre-1898 firearms are
permitted if they are to be used in historical or cultural reenactments.



CANADA – Non-firing replicas of pre-1898 firearms are
permitted.



NEW ZEALAND – We have had success shipping plastic,
non-firing replica guns to New Zealand.